Please take some time to familiarize yourself with our privacy policy. If you have any questions, please let us know.

[Friendly Reminder]

1.If you are a user of the device, please carefully read the relevant provisions in the "Other" section of this privacy policy regarding the protection of personal information of minors under the age of fourteen.

2.Access this privacy policy: You can view this privacy policy by clicking on 'My Settings' in this application.

This privacy policy will help you understand the following: Our commitment to you
What information has been collected and how do we use it
When we share your information
Safety precautions
Retention Policy
Accessing other functions on the device
You can control your information!
Other
Contact Us

Our commitment to you

This privacy policy explains the information collected by [Guangdong Qunwang Technology Co., Ltd.] and its subsidiaries, the reasons for our collection of information, and how you update, manage, export, and delete your information. If we request certain information from you in order to identify you when using our products or services, we can only use this information in accordance with this Privacy Policy and/or our User Terms and Conditions. For detailed information, please refer to the product or service section.

The privacy policy is designed for you, and you must have a comprehensive understanding of our personal information collection and use practices, and have full confidence in ultimately controlling any personal information provided to Solax.

In this privacy policy, "personal information" refers to information that can be used to identify an individual, whether it comes from that information alone or in combination with other accessible information about that individual. This type of personal information may include but is not limited to the information you provide or upload to us, device information, etc. Please further read the types of information we collect when you use our services or products.

What information has been collected and how do we use it

Types of information collected

We collect information to provide better products and services for all users.

We will only collect information necessary for specific, clear, and legitimate purposes, and will not further process it in a manner that is inconsistent with these purposes.

We can collect the following types of information (which may or may not be personal information):

The information you create or provide to us:

When you create an account, you will provide us with your personal information, including your username, password, email, nickname, the image you have chosen to represent yourself, and the channel you used to register for this account.

The information we collect when you use our products and services:

Basic user information: The basic information you need to provide to use our products and services. For example, username and email address.

Device information: Information related to the device. For example, hardware model, IMEI number, device/system/platform MAC address.

Vehicle information: Information related to your vehicle. For example, vehicle model, vehicle brand, vehicle model, vehicle warning information, faults, etc.

Feedback information: With your authorization, we will collect your feedback information after the product is sold. The feedback information will include user feedback on the issue, such as photos, text, contact information, application version, mobile type (IOS or Android), and our feedback time.

Calling device permissions

When you use APPA, we may need to invoke some of your device permissions (see table below, specific permissions depend on the software version you are using). Before invoking the corresponding permissions for the first time, we will separately seek your consent in the form of a pop-up window. You can choose to disable some or all permissions under device settings or similar features according to specific guidelines of the mobile operating system. If you cancel these permissions, we will no longer be able to collect and use your information, nor will we be able to provide you with the above functions corresponding to these permissions.

We believe that parents have a responsibility to supervise their children's use of our products and services. However, our policy is not to require minors under the age of 14 to provide personal information, nor to send any promotional materials to such individuals.

The app does not seek or intend to seek to receive any personal information from minors under the age of 14. If parents or guardians have reason to believe that minors under the age of 14 have provided personal information to the app without their prior consent, please contact us to ensure that personal information is deleted and minors under the age of 14 unsubscribe from any applicable app services.

If you purchase this product and deliver it to underage users under the age of 14, please urge the parents or other guardians of the underage to agree to the relevant provisions of this privacy policy and create an account.

If you agree to our applicable user agreement, and if the user agreement is inconsistent with this privacy policy, the user agreement shall prevail.

Privacy Policy Update

We regularly review our privacy policy and may update it to reflect changes in our information practices. If we make significant changes to our privacy policy, we will notify you via email (sent to the email address specified in your account) or publish the changes through our software so that you understand the information we collect and how we use it. Such changes to our privacy policy shall apply from the effective date specified in the notice or website. We encourage you to regularly check this page for the latest information about our privacy practices. Your continued use of products and services on the website, mobile phone, and/or any other device will be considered acceptance of the updated privacy policy. Before we collect more personal information from you, or when we wish to use your personal information for new purposes, we will seek your new consent.

Do I have to agree to any third-party terms and conditions?

Our privacy policy does not apply to products and services provided by third parties. Products and services may include third-party products, services, and links to third-party websites. When you use such products or services, they may also collect your information. Therefore, we strongly recommend that you read third-party privacy policies as you have taken the time to read our privacy policy. We are not responsible for and cannot control how third parties use the personal information they collect from you. Our privacy policy does not apply to other websites linked to our services.

If you don’t want to register an account but need to use the Solax APP to connect your vehicle, you can directly access it via Guest Mode. No personal information (such as your email address) will be collected when you use Guest Mode. If you have registered an account and wish to cancel it while deleting all your related information, you can do so through the APP: Mine → Settings → Delete Account. You can also delete your account and associated data in this app via the following link: http://app.solaxtech.com/logOff.html.

Contact Us

If you have any comments or questions about this privacy policy or the collection, use, or disclosure of your personal information, please contact us at the following address and refer to the "Privacy Policy":

Thank you for taking the time to learn about our privacy policy!